Here are some possible reasons for not being able to login.
|User Name is too long||The User Name has a maximum length of 16.||Review your User Name. If it is longer than 16 then simply only use the first 16 characters of it and you should be able to log in.|
|User Name has spaces||If the User Name has spaces in the name then that seems to sometimes cause login problems.||If your user name is working, then ignore. Else, request to have it changed.|
|Incorrect User Name||You may have registered with a different User Name.||Use the correct User Name / Password combination.|
|Password is too long||The Password has a maximum length of 20.||If your password is longer than 20 characters then you will have to do a Password Reset.|
|Password is case
||The Password has to be entered exactly as when you created it during registration.||Make sure you type in your password as you entered it. Capitols must be capitols, etc. Also check your Caps Lock key.|
|Created: 2016-04-16||Revised: 2019-10-28|