Here are some possible reasons for not being able to login.
| Issue | Information | Resolution |
|---|---|---|
| User Name is too long | The User Name has a maximum length of 16. | Review your User Name. If it is longer than 16 then simply only use the first 16 characters of it and you should be able to log in. |
| User Name has spaces | If the User Name has spaces in the name then that seems to sometimes cause login problems. | If your user name is working, then ignore. Else, request to have it changed. |
| Incorrect User Name | You may have registered with a different User Name. | Use the correct User Name / Password combination. |
| Password is too long | The Password has a maximum length of 20. | If your password is longer than 20 characters then you will have to do a Password Reset. |
| Password is case |
The Password has to be entered exactly as when you created it during registration. | Make sure you type in your password as you entered it. Capitols must be capitols, etc. Also check your Caps Lock key. |
| Created: 2016-04-16 | Revised: 2019-10-28 |